Ecom X - Optimizing E-Commerce Performance

EcomX Roundtable Coffee ChatOptimising Ecommerce Performance

Date: Wednesday, 14 October 2026
Time: 2:00 PM to 4:30 PM
Venue: Level 23 INFINITY8 Reserve Sunway Square, Subang Jaya

SQ2-23-01, Sunway Square Corporate Tower,
2, Jalan Lagoon Selatan,
47500 Subang Jaya, Selangor, Malaysia

About the Event

EcomX Roundtable Coffee Chat is a practical working session for people who work in ecommerce full time, including merchants, brand owners, agency professionals and solution providers.

Instead of discussing ecommerce at a surface level, we focus on the real challenges operators face every week, from checkout conversion and rising advertising costs to inventory management, customer retention and choosing the right technology.

Main Topic: Optimising Ecommerce Performance Having more data does not automatically lead to better decisions.Agenda

• Networking with sponsored light bites
• Introduction by the event sponsor and hosts
• Roundtable introductions
• Group problem-solving using a problem-solution format
• Main topic on optimising ecommerce performance
• Open networking

How Our Roundtable Sessions Work

We Solve Real Problems Together

Every participant is encouraged to share one ecommerce challenge they are currently facing.

We identify recurring issues and open them up for discussion. If you have solved a similar problem before, share what worked. If you are facing the same challenge, ask questions and contribute your experience.

The objective is to create an open learning environment where people can exchange practical knowledge without sales pitches or passive panel discussions.

One Ask, One Offer

Tell the group one thing you need help with and one thing you can contribute.

This helps participants form meaningful connections based on shared challenges, useful experience and opportunities to support one another.

About the Hosts

Nicholas Ong

Business Development Manager, InsightOut

InsightOut is a full-funnel digital marketing agency that uses a data-driven approach to help businesses improve marketing performance, increase sales and achieve stronger returns on their marketing investment.

Alva Chew

Founder, AeroChat

AeroChat is an AI agent platform that helps Shopify merchants automate customer service and sales support, allowing them to scale revenue without creating additional operational complexity or losing control of the customer experience.

About our community partner
E3 is an entrepreneurship innovation company, specializing in fostering innovation nurturing entrepreneurs, business incubation and growth scaling entrepreneur ventures.

E3’s mission is to create success pathways for entrepreneurs by providing comprehensive support, mentorship, coaching, training and resources – business support, market access and funding access throughout every stage of their journey. From early-stage development and incubation to strategic growth scaling, we offer tailored programs and strategic guidance to propel promising startups and entrepreneurs toward sustainable successes.About our venue sponsor
INFINITY8 Reserve Sunway Square offers premium workspace solutions in the heart of Subang Jaya, with excellent connectivity and proximity to Sunway amenities.